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Customer Services Executive - APACSingapore, Singapore

Posted 09 May 2019

We are looking for candidates who are fluent in Mandarin and English (written and spoken) with a proven record in a proactive customer services role where client interactions were a key part of the role.

Experience of providing sales support to field sales teams is highly desirable. At CRU we expect our executives to be self-motivated, confident, with high attention to detail and enjoy being part of an international and successful team.

Key Responsibilities & Accountabilities:

   Client onboarding and ongoing support

  • Proactively ensuring new clients set up their online account and understand how to consume their reports from the online delivery platform.
  • Proactively ensuring clients who have not logged in after 1 month set up their online account or a suitable replacement is found for the license.
  • Handling client enquiries received via the Customer Services inbox/helpdesk. This can cover the website, the subscription, the users, invoice and payment.

    Regional Sales Team support
  • Assisting with handling client queries.
  • Assisting with writing and delivering proposals.
  • Assisting with providing client online usage information for renewal conversations.
  • Holiday/sickness cover where required, especially for clients.

    Order processing and general admin
  • Checking and processing orders raised by the regional sales team before sending to fulfilment bureau for processing.
  • Processing subscriber change requests before sending to the fulfilment bureau for processing.
  • Investigating and fixing email returns.
  • Completing legal paperwork and supplier forms as required by clients.
  • Escalating issues with any process to the fulfilment bureau or IT Department for resolution.


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