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Customer Success Manager- AMERICASPittsburgh, United States

Posted 14 August 2023

CRU leads in the field of global commodity market analysis and business intelligence. Our growing Customer Success team is seeking a commercially minded Customer Success Manager, Americas who is looking to leap ahead in their professional career in this space.

As this is a new role in the business, there are many opportunities for an enthusiastic and entrepreneurial person to make an immediate and direct impact on business profitability through increased renewal rates and revenue. This is a critical role as it requires the candidate to be an advocate for our expanding subscriber base, while proactively supporting the initiatives of numerous internal departments (Sales, Finance, Marketing, Product Development).

Experience in establishing lasting business relationships is essential to success in this dynamic role. The Customer Success Manager, Americas will be primarily responsible for supporting CRU clients located in the Americas region and will report to the VP of Customer Success.


About you:

  • 5 years in a proactive customer facing, account manager role where client interactions were a key part of the job responsibilities.
  • Experience providing sales support to a global/regional team.
  • Experience supporting a broad base of regional & global clients, including those at C-suite level.
  • Familiarity with an information subscription-based business model is preferable, experience in the commodity industry is an advantage.
  • You will be commercially-minded – this is a newly created role so there is an element of setting up the business processes to make this a commercial success.
  • You will be intellectually curious, eager to learn and push forward your knowledge of the Customer Success Specialism, the business intelligence sector, and knowledge of commodity markets.
  • You will be organised, motivated and likes to deliver on tasks.
  • Experience supporting a broad base of regional & global clients, including those at C-suite level.
  • Excellent IT skills including the use of MS Office (Word, PowerPoint, Outlook).
  • Experience of using Salesforce/CRM Systems.
  • Experience of using Customer Services Helpdesk Ticketing system.
  • Experience in using online order processing systems.
  • Fluent written and spoken English.
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