CRU’s knowledge & expertise is at the core of our business and is why our clients buy our services. Our knowledge strategy is about getting colleagues to share that knowledge across our global offices efficiently and effectively.
The role is mainly focused around managing CRU’s existing KM tools and embedding them within the business by motivating and assisting colleagues to use them while measuring their success. You will be the main global support for our social collaboration (intranet) tool Jive, providing training and advice to colleagues. You will be responsible for the administration associated with the tool as well as liaising with our IT dept and the vendor around bugs and upgrades. You will be expected to champion the tool to the business and produce usage metrics.
You will also be responsible for our Lunch and Learn programme from organising a regular line-up of presentations and marketing the events to all offices to recording presentations ensuring their accessibility to all global employees.
You will support the Information & Knowledge team with other KM initiatives e.g. Communities of Practice and Lessons Learned. In addition, you will be expected to support the Information Specialist with managing subscriptions, information enquiries and copyright advice.
Degree educated, BA or MSc (or equivalent) in Information & Library Studies is preferred
3 Years + experience in the knowledge industry in a corporate/legal role
Experience of managing/supporting intranets or social collaboration tools
Experience of Knowledge Management tools and processes
Excellent customer service skills with the ability to build relationships at all levels
Fluent spoken and written English with the ability to write clear and concise communications
Excellent IT skills including the use of MS Office
Ability to multi-task and prioritise deadlines
Experience of managing subscriptions
Facilitation skills including the ability to run focus groups and abstract feedback
Exposure to working across global offices and cultures
To apply for this position, visit our recruitment portal by click on the apply button below.
Please ensure you submit a covering letter as part of your application telling us why you are suitable for the role.Apply for this job vacancy