About CRU:
CRU International is a leading provider of business intelligence and consulting services in the metals, mining, and fertilizer industries. With over 50 years of experience, we offer valuable insights and analysis that help our clients make informed decisions in an ever-changing global market.
About the Role:
As a Strategic Account Manager, you will be responsible for building and maintaining long-term relationships with our clients across Canada. Own revenue growth across a portfolio of strategic accounts by acquiring new clients and expanding existing relationships. Drive measurable outcomes through disciplined pipeline management, executive stakeholder engagement, and outcome-based selling into the metals, mining and fertilizer industries.
Key Responsibilities:
- Revenue and Growth - Deliver annual net-new and expansion targets across assigned strategic accounts; consistently meet or exceed quarterly quotas.
- Account Strategy and Planning - Build and execute multi-year account plans (whitespace, cross-/upsell motions, renewal risk mitigation) aligned to client objectives.
- New Logo Acquisition - Identify, qualify, and close new opportunities via targeted outreach, partner motions, and executive briefings.
- Executive Relationship Management - Develop senior relationships with prospect and client stakeholders; run regular QBRs/EBRs with clear success metrics and actions.
- Solution-Led, Outcome-based Selling - Diagnose client challenges and position CRU services, data, and insights to deliver ROI; negotiate and close multi-stakeholder deals.
- Forecasting and Hygiene - Maintain accurate pipeline, forecast, and activity metrics in CRM; uphold sales process discipline from discovery to close.
- Collaboration and Enablement - Partner with Product, Research, and Customer Success to onboard, retain, and expand; translate client feedback into improvements.
- Market Intelligence - Stay current on commodity trends (metals, mining, fertilizers) and manufacturing demand drivers to inform client strategy.
- Travel - Travel 30%–40% for client meetings, events, and internal sessions.
Qualifications:
- Bachelor’s degree in Business, Marketing, or a related field
Skills & Experience:
- 10+ years of enterprise sales or strategic account leadership, ideally in adjacent industries.
- Consistent record of meeting/exceeding sales targets; strong negotiation and closing capability.
- Proficiency with CRM and sales tools (e.g., Salesforce).
- Valid passport; ability to travel 30%–40%; and working out of the Pittsburgh HQ once week per quarter if fully remote.
- Growth mindset and passion for sales.
- Enterprise account management: manage complex, multi-threaded accounts with long-term growth focus and renewal discipline.
- Commercial acumen: pipeline creation, qualification, business case development, and effective negotiation.
- Communication and influence: compelling storytelling and executive presence in verbal and written formats.
- Strategic thinking: structure account strategies, prioritize opportunities, and adapt in fast-paced environments tailored to unique use cases and personas within a client organization.
- Analytical problem solving: translate client challenges into solutions; leverage customer data and insights.
- CRM excellence: strong grasp of CRM principles and process rigor.
What We Offer:
- Competitive salary and flexible benefits package.
- Opportunities for professional growth and development as part of a global company.
- A collaborative and supportive work environment.
- The chance to work with industry-leading experts and over a diverse range of topics and projects.
