About CRU:
CRU International is a leading provider of business intelligence and consulting services in the metals, mining, and fertilizer industries. With over 50 years of experience, we offer valuable insights and analysis that help our clients make informed decisions in an ever-changing global market.
About the Role
As a Strategic Account Manager, you will be responsible for building and maintaining long-term relationships with our clients across Canada. You'll act as a trusted advisor—identifying upsell and cross-sell opportunities, delivering strategic solutions, and driving client success. If you're highly organized, analytically minded, and thrive in a collaborative environment, we want to hear from you.
Key Responsibilities
- Client Relationship Management: Build and nurture strong, consultative relationships with clients, understanding their evolving needs and business goals.
- Account Growth: Identify and execute on opportunities to upsell and cross-sell our products and services, expanding our presence within existing accounts.
- Retention & Satisfaction: Monitor account performance and proactively resolve issues to ensure client satisfaction and long-term loyalty.
- Strategic Planning: Leverage data and client insights to shape account strategies, influence product development, and inform business decisions.
- Cross-Functional Collaboration: Work closely with Sales, Marketing, Product, and Support teams to deliver a seamless client experience.
- Industry Awareness: Stay informed of market trends, competitor offerings, and customer feedback to enhance value propositions.
- Reporting: Deliver regular reports and insights on client performance and engagement to key internal stakeholders.
- Client Advocacy: Represent client interests within the company, ensuring their voices inform our strategic direction and service delivery.
Qualifications & Experience
- Bachelor’s degree in Business, Marketing, or a related field
- 5–7 years of experience in sales, account management, or client success—preferably with subscription-based products or consulting services
- Proven experience managing key accounts and driving revenue growth through strategic planning
- Strong communication, negotiation, and interpersonal skills
- Proficiency in CRM platforms and customer data analytics tools
- Demonstrated ability to analyze data, solve problems, and make data-informed decisions
- Exceptional organizational skills and ability to manage multiple client relationships simultaneously
- Skilled in Microsoft Word, Excel, and PowerPoint
- Ability to travel within Canada as required (must possess a valid passport)
What We Offer:
- Competitive salary and flexible benefits package.
- Opportunities for professional growth and development as part of a global company.
- A collaborative and supportive work environment.
- The chance to work with industry-leading experts and over a diverse range of topics and projects.
