About CRU:
CRU International is a leading provider of business intelligence and consulting services in the metals, mining, and fertilizer industries. With over 50 years of experience, we offer valuable insights and analysis that help our clients make informed decisions in an ever-changing global market.
About the role:
CRU is seeking a Strategic Account Manager to drive revenue growth across a portfolio of strategic accounts by acquiring new clients and expanding existing relationships through cross-sell and upsell. This role is focused on delivering measurable outcomes through disciplined pipeline management, executive stakeholder engagement, cross-functional collaboration, and solution-led, outcome-based selling into the US and Canadian fertilizer industry and supply chains. A genuine passion for sales, curiosity, and a growth mindset are essential and non-negotiable.
Key Responsibilities:
- Revenue and Growth - Deliver annual net-new and expansion targets across assigned strategic accounts; consistently meet or exceed monthly and quarterly sales targets.
- Account Strategy and Planning - Build and execute multi-year account plans (whitespace, cross and upsell opportunities and development, renewal risk mitigation) aligned to client personas and use cases.
- New Logo Acquisition - Identify, qualify, and close new opportunities via targeted outreach, strategic travel and networking within the assigned remit.
- Executive Relationship Management - Develop senior relationships with prospect and client stakeholders; collaborate with Customer Success in developing QBRs/EBRs with clear success metrics, ownership and actions.
- Solution-Led, Outcome-based Selling - Diagnose client challenges and position CRU services, data, and insights to deliver ROI; negotiate and close multi-stakeholder deals.
- Forecasting and Hygiene - Maintain accurate pipeline, forecast, and activity metrics in CRM (Salesforce); uphold sales process discipline from discovery to close.
- Collaboration and Enablement - Partner with Product, Analysis, and Customer Success to onboard, retain, and expand; translate client feedback into improvements and new commercial opportunities.
- Market Intelligence - Stay current on commodity trends with the fertilizer industry and supply chain, helping to inform growth strategies and commercial initiatives.
- Travel - Travel 30%–40% for client meetings, events, and internal sessions; if fully remote, spend one week per quarter in the Pittsburgh NA HQ. You must love sales, be curious, and have a growth mindset; this is a non-negotiable.
Qualifications:
- Bachelor’s degree in Business, Marketing, or a related field
Skills & Experience:
- 5+ years of enterprise sales or strategic account leadership experience, ideally in adjacent industries
- Consistent record of meeting/exceeding sales targets, with strong negotiation and closing capability
- Enterprise account management skills: ability to manage complex, multi-threaded accounts with long-term growth focus and renewal discipline
- Commercial acumen: pipeline creation, qualification, business case development, and effective negotiation
- Communication and influence: compelling storytelling and executive presence in verbal and written formats
- Strategic thinking: ability to structure account strategies, prioritize opportunities, and adapt in fast-paced environments tailored to unique client personas and use cases
- Analytical problem solving: translate client challenges into solutions; leverage customer data and insights
- CRM excellence: strong grasp of CRM principles, cross-functional collaboration, and AI integrations; proficiency with Salesforce and sales tools
- Proficient in MS Office (Word, PowerPoint, Outlook)
- Understanding of APIs and data integrations relevant to sales workflows
- Demonstrated curiosity, growth mindset, and passion for sales
What We Offer:
- Competitive salary and flexible benefits package.
- Opportunities for professional growth and development as part of a global company.
- A collaborative and supportive work environment.
- The chance to work with industry-leading experts and over a diverse range of topics and projects.
